Customers

You deal with all sorts of customers in this job. They run the gamut from the petty tyrant who takes out his frustrations on the poor sap on the other end of the phone and feels like a big man (or woman) when he curses at him or belittles him, to the people who are genuinely happy and grateful that you helped them.

It is the latter customer I'd like to salute. When a customer calls in and is pleasant and willing to work with me and I do my best to solve their problem, most of the time both of us walk away happy. That is the customer I try to think about on the ride home after a long shift.

And the others? Well, they gave their name and address. Keep that in mind the next time you are rude, demanding, condescending or just plain nasty to a tech. Remember, you're not talking to a far away Indian and now He knows where you live...

Hey, don't be taking this as a threat, it's reality, you really don't know to whom you are speaking with. Your tech may be a former postal worker. But don't worry about me, at the worst a tough customer might make me take a break to cool off and then I'll go home and take out my frustrations on the characters in GTA.