Welcome
Welcome to Inside Tech Support. I am an OOL technical support representative and I've created this blog to give you an insight into the workings of the call center as well as help you get inside the mind of the guy who is helping you.
I've been working here for a while (hey, the technical job market sucks). The pay is bad, the stress is high and the schedule worse.The turnover is unbelievably high so that is why your YMMV when you call in. You might be lucky and get me or you might get Joe Blow right out of training who doesn't know a node from a doughnout.
Contrary to rumors and common belief, tech support is not there to blow you off but we are there to help.
posted by OOL Tech @ 12:47 PM
5 Comments:
Can you spell? It's Technical not techical.
Ever hear of a typo you moron? No, no, maybe I cannot spell. But at least I can get a spell checker but you will still be a useless asshole and nothing can fix that.
wow some people are real assholes you try and give us a decent explanation and they bitch about spelling. ool tech thanks for all the info.
Great start!
"you might be lucky and get me." Look, I know you're stressed, but in this blog you come off as pretty nasty. You spend a lot of energy telling people THEY ARE STUPID in capitals and assigning blame all over the map. (Oh, but never to yourself.) Check your ego a little bit buddy. Take some deap breaths.
(Disclaimer: I'm not an OO customer, and I'm a TSR at another company.)
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