Inside Tech Support

An insider's view of the OOL technical support call center. I am an OOL techical support representative and I've created this blog to give you an insight into the workings of the call center as well as help you get inside the mind of the guy who is helping you.

Wednesday, June 29, 2005

It's not always our fault

Operating a computer is not as easy as turning on your TV. You do need some training to operate one properly. Unfortunately, unlike a car, you don't need a license to use a computer, but you should!

The number of compeletly clueless morons that call in and demand to have us fix their computer because it has a million popups is astounding (I didn't have this problem when I was on AOL!). PLEASE! Do us a favor and go back to AOL, we didn't make your PC go to all those porn sites or made you click on every toolbar you're offered. You messed it up, fix it yourself or pay to fix it.

Back to the car analogy, Your PC is the Car, OOL is the Road, the Website you want to go to is the Store.

Do you call up your Town's Public Works dept if your Car is running like crap?

No, you either fix it yourself or you take it to someone who has more Car knowledge than you do.

If you are having a problem with the Store, do you call up your Public Works dept and complain?

No, you would contact the Store.

Now if the Town put a roadblock at your driveway or the road has a bunch of detours that keep you going in circles, THEN you would call the Town.

In my experience, 75% of the PC related calls are problems on the customer's end but we're the bad guys when your computer can't get online and (after 20 minutes of troubleshooting) we tell you to contact your vendor.


At 12:26 PM, Blogger Julio said...

ha ha ha! that is true! I have dealt with some myself. :)

At 1:33 PM, Anonymous Anonymous said...

Half of management there are all ex Verizon Mangers that where laid off.

Notice when things started to turn to shit around there. ...


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