Inside Tech Support

An insider's view of the OOL technical support call center. I am an OOL techical support representative and I've created this blog to give you an insight into the workings of the call center as well as help you get inside the mind of the guy who is helping you.

Thursday, June 30, 2005

Higher speeds

I'm sure everyone has seen the Slashdot article about the 50Mbps
speeds supposedly coming down the pike.

We were told a few months ago that OOL has been upgrading the network (all that tweaking possibly causing the slowdowns we've been seeing?) and that by the fourth quarter we will be offering tiered service. We were told this will include the ability to run servers and it will include web space. We were told that "all we need to do is flip a switch".

I really doubt this. OOL has enough trouble running a 10Mbps network at top speed. Can we really expect them to wave a magic wand and suddenly run fine at 50Mbps???

I found the most interesting part of that article to be this:

In the initial targeted deployment of this high-speed service in Oyster
Bay, Long Island, Cablevision is providing a committed information rate of 50
Mbps, out of the available 100 Mbps, symmetrical services.

Right now we have 10Mbps down,1Mbps up. And that is why we have a cap, people use up too much of the limited upstream bandwidth. If it is symmetrical, meaining 50Mbps down/50Mbps up will there still be a reason for a cap?


At 3:53 PM, Anonymous Anonymous said...

So can you give us and idea of what curcumstances will trigger the upload cap?

At 1:31 PM, Anonymous Anonymous said...

Constant upload without limiting it for hours and hours at a time.

.. and if you've been capped already, its pretty easy to get capped again day or so after your been capped through the bandwidth measurements that they use.

If its a repeative case you shouldnt be doing what your doing on the ool network anyway and find another service.

They do have bandwidth measuring tools(aka bottom of polling page) that the techs dont even look at because its not apart of the job.

Some of them can even tell you what it all means.

oh well

At 2:53 AM, Blogger hagrin said...

Again, you're misleading users.

When OOL first came out, the service was in fact symmetrical. However, upstream requires higher CPU utilization on the CMTS and increased users on a specific node, OOL had to cap upstream because the old 7000 series routers couldn't handle the load.

Eventually, OOL switched to 10k and 12k Series uBRs allowing them to utilize new MPE/GPE processors which alleviated high CPU utilizatuion on the CMTS.

Now, the proposed, and I stress, proposed system will run at a much higher Mhz frequency (either 840 or 860) which should allow the proposed new service to compete with the FIOS service being beta tested in certain East Coast locations.

As for your question, will there still be a need for a cap? The answer is yes and that's because OOL runs such an open network that is highly vulnerable to machines becoming zombie machines running F-Servers on IRC or running BiTorrent seeds. OOL uses the cap to control CPU utilization, force users with infected machines to call into the call center and enforce the ToS rule of no servers. In addition, to protect themselves from subpoenas from atristic media groups, OOL has an interest in curtailing illegal binary downloading.

At 7:39 AM, Anonymous Anonymous said...

we wont mislead you with this.when fios is up and running and is cheaper.people will leave in droves.dont compare ypur 5+ year old system with the most tech system out there.all vz has to do is make it cheaper.

At 12:40 AM, Anonymous Anonymous said...

Its not gonna matter with FIOS because if they will have the right to cap your speed too if they find your uploading excessively...


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